Social Media Virtual Assistant

We are happy to assist you with any social media channel, however we actively work with the following channels on a regular basis:

• Facebook
• Instagram
• Twitter
• LinkedIn
• Google My Business
• Youtube

And some not so regular channels:

• Pinterest
• TikTok
• SnapChat
• Sound Cloud
• Many Chat
• WhatsApp

Following feedback from our clients, we have implemented a weekly invoicing system to assist Small Business Owners with managing their cash flow.

Our invoices are created every Monday and are generally emailed out on Tuesday/Wednesday.

On your invoice you will also see a detailed record of all of the tasks that we have completed on your behalf and the time it took us to complete the task.

If you have supplied us with your Credit Card Details, we will debit your card within the next 24 hours. If you haven't, you can locate our bank details on the bottom of your invoice and our payment terms are strictly 7 days.

Your security is really important to use, which is why we only request the access we need to support you with your project goals.

Each social media platform has it's own access requirements and therefore we will talk to you about the most effective way for us to access your social media profiles, however here is a general summary:

• Facebook - We will send you an access request via our Facebook Business Manager Account. Our Facebook Business Manager account allows us to support multiple businesses from the one platform and it gives you the peace of mind that you can remove our access at anytime. Once we make the request to access your page, you will receive a notification, which you will need to accept and then enter in your password to confirm the acceptance.
• LinkedIn - You will need to log into LinkedIn. Click on 'Me' and then click on '<your business name>' under 'Manage'. Then click on 'Admin Tools' and then 'Page Admins' and type 'Kylie Ufer' in the 'Add new admin by name' bar and then click 'Save Changes'.
• YouTube & Google My Business - You will need to supply us with your Google username and password.
• Instagram, Twitter, Pinterest, Sound Cloud and most other social platforms - You will need to supply us with your username and password.

When you are ready, we are happy to guide you through this process step by step, button by button.

We have a commercial licence to access a stock image library and therefore we are approved to use any of the images we supply you.

Having said that, we love to use your images too if you have any that would be suitable for sharing on social media.

You do!

As soon as you pay your account with us for the support we have supplied you, you become the owner of the content we have created on your behalf.

Nope!

None what-so-ever and you will only ever be invoiced for the work that we have physically completed for you.

If you ask us to create regular weekly content for you, we will generally have your content ready up for up to three weeks in advance.

There are three simple steps we need to cover off in order to help you in the best possible way:

1. We need you to complete a Registration Form. This gives our Team permission to receive and share information and images with you and to ensure that your privacy and business confidentiality is protected.
2. We will then discuss your project and desired outcomes with you to ensure that we completely understand your requirements.
3. We will start the project and keep in contact with you regarding our progress and any other questions that may arise once we start the project.

You are also more than welcome to provide us with images, content and ideas that you come across as well while we are working together.