Affordable Virtual Receptionists
for Busy Businesses

Well, there is a couple of ways to answer to this question ...

Literally :

We will answer your phone as per the script you have given us when you register for your Virtual Receptionist Support Package, OR by default we will say "Welcome to <insert your Company Name>, you're speaking with <insert your Virtual Receptionists name>. For example, "Welcome to ProfitAbility Virtual Assistance, you're speaking with Kylie". Then we will answer your clients enquiry as if we were sitting right next to you!

Physically:

We will ask you to either - 

1. Transfer your advertised phone number to a phone number that we will provide you with. We will also tell you the exact buttons you need to press to make this happen - step by step, button by button - depending on who your telephone provider is.
2. Promote the local telephone number that we have supplied you with! Just remember there is an extra $5 per month charge for us to give you with a local phone number and you are more than welcome to take this number with you when you leave us (not that you will EVER want to do that!)

Well that is completely up to you!

We can either answer a current phone number that you divert to us OR we are more than happy to give you a local phone number that you can advertise for your business.

Just remember there is an extra $5 per month charge for us to give you with a local phone number, however you will absolutely get more local clients calling you if you have a local number! And you can take it with you if you ever leave us, not that you will EVER want to leave us!

When you register for a Virtual Receptionist Support Package we will ask you who your current telephone number is with, for example Telstra, Optus, etc.

Then we will give you the step by step, button by button instructions on how to divert your current phone number to us.

Nope! Having said that, out of common courtesy we do ask that you give us 30 days written notice that you would like to cancel your Virtual Receptionist Support Service.

Please note that you will still be charged for the support given to you during this 30 days written notice period, however this will also allow you the time to transfer your phones and client support back to your team.

That is up to you!

Most Small Business Owners prefer us to process a booking or enquiry for them and/or to email them with the details of the call. Having said that, we are happy to text you the details instead if that works better for you!

Following each call we happily provide you with the callers name, the date and time they called, their phone number and any relevant messages/bookings/details.

Then at the end of every month, or week .. depending on your package, we provide you with a complete report for the entire period that includes all of the above details as well as the actual time it took us to process each call and to advise you of the relevant information. 

That is completely up to you!

We are happy to do one of two things:

1. We can just let them know that you are 'with a client at the moment', 'unavailable right now' or '?' and then we will take their details and pass them onto you to return their call as soon as possible.
2. Transfer the call to you on the phone number that you have advised us when you registered for your Virtual Receptionist Support Package. This is amazing when you want or need your Team to appear bigger than it may currently be!

We will provide you with a pre-approved after hours voice message FREE of charge.

Alternatively, you are more than welcome to supply us with a 15 second MP3 telephone message that you would like your clients to listen to.

We let them know that we will pass the question onto you for the answer and that either you will contact them directly, or we will circle back to them with the answer – after seeking your guidance.

We politely and professionally get them off the phone as quickly as possible. Unless you specifically ask us to take their call. Also in some circumstances we can recognise the telemarketers phone number when it is displayed on the screen (i.e. international numbers, etc) and we let the call go through to messagebank.

Great question! We answer the phone between 8am – 5pm QLD, however we are happy to answer calls outside these hours if required. Just talk to our friendly team about the times you'd like supported.

Our rates are the same all year round. The only days we are not available is the public holidays.

Yes, we can respond to SMS messages (once you've diverted your messages to us), Facebook messages and Google Business messages too. These tasks are charged at $60 per hour, however we only invoice in 5 minute increments. For the majority of clients that we currently do these tasks for now, it equates to only about 5 -10 minutes per day.

Our Virtual Receptionist Service starts at just $140 per month, covering up to 60 minutes of on-call support.

This includes not only the time spent on the call with your client but also the time taken to send you a detailed follow-up email summarising the conversation.

Typically, our calls last around 2-3 minutes, although this may extend when scheduling new clients into your appointment software.

That's perfectly fine!

If you exceed the initial 60 minutes of on-call support, you'll be charged per minute for the additional time.

All calls are meticulously logged, and you'll receive a detailed account of these logs at the end of each month.

Yes, we can support you with these tasks as well. The rates are charged at $60 per hour, however we only invoice in 5 minute increments. There are also some social media packages on our website too, if you are after a set amount of posts per week. You can find that information here - https://profitabilityva.com.au/social-media-small-business/