HAVE YOU BEEN AFFECTED BY THE COVID-19?
Affordable Virtual Receptionists
for Busy Businesses
Australian Virtual Assistants helping Small Business Owners to
Scale, Survive and Thrive
Australian Virtual Assistants helping Small Business Owners to Scale, Survive and Thrive
Benefits of a Virtual Receptionist
Virtual Receptionist Support Packages can have a number of benefits for your business.
Firstly, if you are a micro business (less than 4 team members), then a Virtual Receptionist gives your Clients the impression that you have a highly professional Team and therefore you will win more business!
It also allows you to expand your workforce very quickly without the legalities and overheads of employing troublesome staff.
Our Virtual Receptionists save your business time and money by responding to all of your general Client enquiries, booking in your enquiries and making certain that you get the quality time you need to work on the more profitable aspects of your business.
How it works
Your telephones will be answered Monday to Friday between the hours of 8.00am and 5.00pm (excluding gazette public holidays recognised in Rockhampton and the State of Queensland). We can also provide support outside of these hours if desired.
Your telephone calls will be answered in a warm and personable manner and we will preserve your professional and caring reputation.
We will ensure that your Clients are given accurate information regarding your business such as your location, your business hours as well as any other commonly asked questions that your Clients may ask.
We will ensure that messages and bookings are taken with accuracy and that your Team Members are informed of the details in a timely manner, when required. We can supply the messages to you via your preferred delivery method.
We will provide you with an afterhours voice message free of charge. Alternatively, you are more than welcome to supply us with MP3 telephone messages that you would like your Clients to listen to.
You will receive a monthly telephony report that details the calls your business has received.
This report includes the time of the calls, the callers name and phone number, any messages left by the caller or details about the call and how long it took our team to process the call.
All ProfitAbility Virtual Assistance Team Members will undertake thorough training prior to joining your Virtual Receptionist Support Team.
You can cancel your Virtual Receptionist Support at any time, by giving us 30 days written notice.
Want to ask a question?
Let's chat about Virtual Receptionist services!
Do you have a question or three about how a Virtual Receptionist can improve your day?
Then please feel free to take advantage of our FREE 15 minute Virtual Receptionist Strategy Sessions.
Need help from a Virtual Receptionist?
Book a FREE strategy session with us
Meet your virtual receptionist team
Awesome comments our Clients have made ...
Virtual ReceptionistMonthly Support
$126.50 per month/60 mins on-call
- Have your customers calls answered in a professional manner and stop losing them to the competitor
Virtual Office andReceptionist Deal
$225.50 per month/60 mins on-call
- Use our Rockhampton address on your marketing material and have your phone answered
Short TermVirtual Receptionist Support
$20 per day
- Ideal to coverage for up to 6 days or when you are unexpectedly short staffed
Local Telephone Number
$5.00 per month
- Get a local phone number for any city or suburb within Australia and you can keep it for life
13, 1300 & 1800Smart Numbers
$159.95 per month/60 mins on-call
- If you want customers to remember who you are, a smart number is a great way to get them calling!When Harvey Norman changed their number to 1800 GO HARVEY, they experienced a 290% increase in phone traffic!#Once off set up fee $71.50
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Frequently Asked Questions
Well, there is a couple of ways to answer to this question ...
We will answer your phone as per the script you have given us when you register for your Virtual Receptionist Support Package, OR by default we will say "Welcome to <insert your Company Name>, you're speaking with <insert your Virtual Receptionists name>. For example, "Welcome to ProfitAbility Virtual Assistance, you're speaking with Kylie". Then we will answer your clients enquiry as if we were sitting right next to you!
We will ask you to either -
- Transfer your advertised phone number to a phone number that we will provide you with. We will also tell you the exact buttons you need to press to make this happen - step by step, button by button - depending on who your telephone provider is.
- Promote the local telephone number that we have supplied you with! Just remember there is an extra $5 per month charge for us to give you with a local phone number and you are more than welcome to take this number with you when you leave us (not that you will EVER want to do that!)
Well that is completely up to you!
We can either answer a current phone number that you divert to us OR we are more than happy to give you a local phone number that you can advertise for your business.
Just remember there is an extra $5 per month charge for us to give you with a local phone number, however you will absolutely get more local clients calling you if you have a local number! And you can take it with you if you ever leave us, not that you will EVER want to leave us!
When you register for a Virtual Receptionist Support Package we will ask you who your current telephone number is with, for example Telstra, Optus, etc.
Then we will give you the step by step, button by button instructions on how to divert your current phone number to us.
Nope! Having said that, out of common courtesy we do ask that you give us 30 days written notice that you would like to cancel your Virtual Receptionist Support Service.
Please note that you will still be charged for the support given to you during this 30 days written notice period, however this will also allow you the time to transfer your phones and client support back to your team.
We'd love too! We have a bunch of clients that get us to book in their clients into their online booking systems or we simply send them an email or text and then they book their client into their system themselves ... after we have pre-qualified the client.
To be honest it is truly about whatever suits your business the best, that is exactly what we do!
We have found that our Virtual Receptionist Support Package has also been super handy for Small Business Owners that have unfortunately woken up too sick to work today ... in those situations we have simply contact the relevant clients, apologised for the inconvenience and reschedule the appointment to a more suitable time (for you!). That way you don't have any extra burden or worry.
That is up to you!
Most Small Business Owners prefer us to process a booking or enquiry for them and/or to email them with the details of the call. Having said that, we are happy to text you the details instead if that works better for you!
Following each call we happily provide you with the callers name, the date and time they called, their phone number and any relevant messages/bookings/details.
Then at the end of every month, or week .. depending on your package, we provide you with a complete report for the entire period that includes all of the above details as well as the actual time it took us to process each call and to advise you of the relevant information.
That is completely up to you!
We are happy to do one of two things:
- We can just let them know that you are 'with a client at the moment', 'unavailable right now' or '?' and then we will take their details and pass them onto you to return their call as soon as possible.
- Transfer the call to you on the phone number that you have advised us when you registered for your Virtual Receptionist Support Package. This is amazing when you want or need your Team to appear bigger than it may currently be!
We will provide you with a pre-approved after hours voice message FREE of charge.
Alternatively, you are more than welcome to supply us with a 15 second MP3 telephone message that you would like your clients to listen to.
Small Business Learning Centre
We recognise that many Small Business Owners want to teach themselves how to look after particular tasks within their business.
Therefore, we developed the Small Business Learning Centre which has a tonne of free and affordable self paced training courses that can assist Small Business Owners with the skills they need to learn.