Our Cyclone Business Support Services
When Cyclone Jasper threatens your business, trust ProfitAbility Virtual Assistance to keep your lines of communication open and your operations resilient.
Our comprehensive services include:
Cyclone-Ready Phone Systems
As a business owner, you know the gravity of Cyclone Jasper's potential impact. That's why we've tailored our Cyclone-Ready Phone Systems to meet your specific needs. By diverting your calls to us, you ensure uninterrupted communication. We'll manage your calls, ensuring that messages are passed on to you, so you can stay in the loop once the threat passes.
Post-Cyclone Admin Support
Recovering after Cyclone Jasper is a top priority for business owners like yourself. Our Post-Cyclone Admin Support is tailored to your needs. We can help you manage emails, maintain social media continuity, and handle administrative tasks, including insurance and diaster relief claims, so you can focus on getting your business back on track as quickly as possible.
Communication Support
In times of crisis, your role as a business owner is crucial. Our Critical Communication Support puts you in control. We'll help you disseminate vital information to your employees, your customers, and the community where necessary. Keep everyone informed about your team, your operations, safety measures, and your recovery efforts with our expert assistance.
Cyclone Preparedness Package
Prepare your business for Cyclone Jasper with our exclusive Cyclone Preparedness Package.
We understand the importance of staying connected and resilient during these critical moments.
This package is tailored to ensure your business is ready for any cyclone event, from preparation to recovery:
- Seamless Communication: Our Virtual Receptionist Service ensures that your calls are answered and managed for up to 1 week during cyclone events.
- Efficient Recovery: In addition, you'll receive 3 hours of Admin and Communication Support to help you recover swiftly after the cyclone passes.
- Cost-Effective Solution: The Cyclone Preparedness Package offers essential support at an affordable price, tailored for small businesses
Cyclone Preparedness Package
$320 $199
- Up to 1 week of Virtual Receptionist Service for uninterrupted call answering during the cyclone event
- 3 hours of Admin and Communication Support to assist with recovery efforts
- The Cyclone Preparedness Package offers essential support at an affordable price, tailored for small businesses
How does it work?
Meet your virtual receptionist team
Marcia Wagener
Cindy Terrace
Kylie Ufer
About Us
At ProfitAbility Virtual Assistance, we are your trusted partner in providing professional and reliable virtual assistance services. With a deep commitment to excellence and a passion for helping businesses thrive, we proudly serve the dynamic needs of our clients.
Our Expertise
With over eight years experience in the virtual assistance industry, we have honed our skills to offer a wide range of services tailored to your unique requirements. Our expertise extends to virtual receptionist services, administrative support, and more, ensuring we can meet your business needs with precision and efficiency.
Dedicated to Your Success
Your success and recovery is our priority. We understand the challenges businesses face, whether it's managing communication during a crisis like a cyclone or supporting your daily operations. Our team is dedicated to providing high class solutions that empower you to focus on what matters most.
Why Choose Us
- Reliability: Count on us for reliable and consistent support, ensuring your business remains operational even during challenging times.
- Flexibility: We offer flexible service packages to adapt to your evolving needs, providing cost-effective solutions.
- Commitment: Our commitment to your satisfaction drives us to deliver exceptional results every time.
- Australian-Based: Headquartered in the heart of Queensland (Rockhampton), we understand the unique needs of Queensland businesses and are here to support you.
Know you are in safe hands ...
Advantages of Our
Cyclone Preparedness Package
Here is our simple 5 step approach to supporting you with answering your telephones
1
Registration
Kick things off by completing the registration form below.
2
Briefing Session
We'll set up a quick session with you to ensure we manage your calls exactly how you'd like it.
3
Phone Diversion
Easily divert your business calls to a number we provide.
4
COMMENCEMENT
We'll start managing your calls and forwarding messages as per your guidelines.
5
Business Focus
With your calls in good hands, you're free to focus on you and your family!
Frequently Asked Questions
When you register for a Cyclone Preparedness Package we will ask you who your current telephone number is with, for example Telstra, Optus, etc.
Then we will give you the step by step, button by button instructions on how to divert your current phone number to us.
Nope! You can cancel your service anytime by undoing the divert.
Well, there is a couple of ways to answer to this question ...
Literally :
We will answer your phone as per any scripts you have given us or by default we will say "Welcome to <insert your Company Name>, you're speaking with <insert your Virtual Receptionists name>. For example, "Welcome to ProfitAbility Virtual Assistance, you're speaking with Kylie". Then we will answer your clients enquiry as if we were sitting right next to you!
Physically:
We will ask you to transfer your advertised phone number to a phone number that we will provide you with.
We will also tell you the exact buttons you need to press to make this happen - step by step, button by button - depending on who your telephone provider is. ar
That is up to you!
Most Small Business Owners prefer us to process a booking or enquiry for them and/or to email them with the details of the call. Having said that, we are happy to text you the details instead if that works better for you!
Following each call we happily provide you with the callers name, the date and time they called, their phone number and any relevant messages/bookings/details.
Naturally, this will be depending on whether you have internet or phone service at the time, however we'll keep all of your messages and pass them onto you when it is convenient for you.
Then at the end of the week .. depending on how long you'd like to stay with us, we provide you with a complete report for the entire period that includes all of the above details as well as the actual time it took us to process each call and to advise you of the relevant information.
Once the cyclone event is over, our team will email you your invoice and your call log. If you choose to stay on longer term with us, then this will move to monthly invoicing around the 25th of each month.
That is completely up to you!
In most cases, we'll let them know that you are busy with the cyclone event and that we'll pass the message on for you to contact them at a time that is suitable for you.
Alternatively, you might want important calls to be forwarded to you immediately. In this case, we'll transfer them through to your nominated number.
We let them know that we will pass the question onto you for the answer and that either you will contact them directly, or we will circle back to them with the answer – after seeking your guidance.
We will provide you with a pre-approved after hours voice message FREE of charge.
Alternatively, you are more than welcome to supply us with a 15 second MP3 telephone message that you would like your clients to listen to.
We politely and professionally get them off the phone as quickly as possible. Unless you specifically ask us to take their call. Also in some circumstances we can recognise the telemarketers phone number when it is displayed on the screen (i.e. international numbers, etc) and we let the call go through to messagebank.
Cyclone Jasper Support Registration Form
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Ph: 1800 VA HIRE
Suite 6 & 7, 67 East Street
Po Box 736
ROCKHAMPTON QLD 4700
