When you register for a Cyclone Preparedness Package we will ask you who your current telephone number is with, for example Telstra, Optus, etc.

Then we will give you the step by step, button by button instructions on how to divert your current phone number to us.

Nope! You can cancel your service anytime by undoing the divert.

Well, there is a couple of ways to answer to this question ...

Literally :

We will answer your phone as per any scripts you have given us or by default we will say "Welcome to <insert your Company Name>, you're speaking with <insert your Virtual Receptionists name>. For example, "Welcome to ProfitAbility Virtual Assistance, you're speaking with Kylie". Then we will answer your clients enquiry as if we were sitting right next to you!

Physically:

We will ask you to transfer your advertised phone number to a phone number that we will provide you with.

We will also tell you the exact buttons you need to press to make this happen - step by step, button by button - depending on who your telephone provider is. ar

That is up to you!

Most Small Business Owners prefer us to process a booking or enquiry for them and/or to email them with the details of the call. Having said that, we are happy to text you the details instead if that works better for you!

Following each call we happily provide you with the callers name, the date and time they called, their phone number and any relevant messages/bookings/details.

Naturally, this will be depending on whether you have internet or phone service at the time, however we'll keep all of your messages and pass them onto you when it is convenient for you.

Then at the end of the week .. depending on how long you'd like to stay with us, we provide you with a complete report for the entire period that includes all of the above details as well as the actual time it took us to process each call and to advise you of the relevant information. 

Once the cyclone event is over, our team will email you your invoice and your call log. If you choose to stay on longer term with us, then this will move to monthly invoicing around the 25th of each month.

That is completely up to you!

In most cases, we'll let them know that you are busy with the cyclone event and that we'll pass the message on for you to contact them at a time that is suitable for you.

Alternatively, you might want important calls to be forwarded to you immediately. In this case, we'll transfer them through to your nominated number.

We let them know that we will pass the question onto you for the answer and that either you will contact them directly, or we will circle back to them with the answer – after seeking your guidance.

We will provide you with a pre-approved after hours voice message FREE of charge.

Alternatively, you are more than welcome to supply us with a 15 second MP3 telephone message that you would like your clients to listen to.

We politely and professionally get them off the phone as quickly as possible. Unless you specifically ask us to take their call. Also in some circumstances we can recognise the telemarketers phone number when it is displayed on the screen (i.e. international numbers, etc) and we let the call go through to messagebank.